Privacy Policy

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1. Introduction

SlimSure is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with POPIA. By using this website or engaging with SlimSure, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following personal information:

• Full name and contact details (phone number, email address)
• Delivery address and billing information
• Health-related information voluntarily provided for service suitability
• Payment and transaction details
• Website usage data (IP address, browser type, cookies)

3. Purpose of Collection

Your information is collected for legitimate business purposes, including:

• Processing and fulfilling orders
• Scheduling and providing services
• Customer communication and support
• Safety screening for wellness treatments
• Legal and regulatory compliance

4. Health Information (Special Personal Information)

Where health-related information is provided, you explicitly consent to its processing for the purpose of determining suitability for products or services. This information is handled with strict confidentiality and is not shared with any unauthorised parties.

5. Sharing of Information

SlimSure does not sell or trade your personal information. Information may only be shared with:

• Courier and logistics partners for delivery purposes
• Payment processors (iKhokha) for secure transactions
• Regulatory authorities where legally required

All third parties are required to handle your data securely and lawfully.

6. Data Security

SlimSure implements appropriate technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

7. Data Retention

Your personal information will only be retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically 7 years for financial records under South African tax legislation).

8. Your Rights Under POPIA

You have the right to:

• Access your personal information held by SlimSure
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Withdraw consent at any time (subject to legal limitations)
• Lodge a complaint with the Information Regulator

9. Cookies & Website Tracking

SlimSure may use cookies and similar technologies to enhance user experience, analyse traffic, and improve website functionality. You may disable cookies via your browser settings. Note: Blocking essential cookies may affect site functionality.

10. Third-Party Links

This website may contain links to third-party websites. SlimSure is not responsible for the privacy practices of those websites and encourages you to review their respective privacy policies.

11. Children's Privacy

SlimSure services are strictly for individuals aged 18 and older. We do not knowingly collect information from minors and will delete any such information immediately upon discovery.

12. Information Regulator

13. Updates to This Policy

SlimSure reserves the right to update this Privacy Policy at any time. Continued use of the website constitutes acceptance of any changes. Significant changes will be communicated via email where possible.