Refund Policy

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1. General Rule — All Sales Are Final

Due to the nature of wellness, injectable, and consumable products, ALL SALES ARE FINAL. SlimSure does not accept returns or issue refunds except in the limited circumstances outlined below.

2. Limited Exceptions

Refunds or replacements will only be considered where an incorrect product was supplied. No other exceptions apply.

3. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

• Opened or used products
• Peptides, injectables, or consumables
• Custom-labelled products
• Services already rendered
• Products where the seal has been broken

4. Reporting Window

5. Approval Process

No returns will be accepted without prior written approval from SlimSure. To initiate a claim:

1. Email support@slimsure.co.za within 24–48 hours of delivery
2. Include your order number and clear photographs of the issue
3. Await written approval before returning any product
4. Unauthorised returns will not be accepted

6. Refund Method

Approved refunds will be processed via the original payment method only. Processing times may vary depending on your bank or payment provider.